Interlibrary Loan in the Time of COVID-19

When Snell Library shuttered its physical doors on Tuesday, March 17, staff were able to rely on robust online services and resources already utilized for our rapidly growing online programming and global campuses and communities, while also confronted with how to adapt those services that are more traditionally in-person and associated with the library as a physical place.

This is especially true in the Resource Sharing (Interlibrary Loan) department. While a sizeable portion of our services are already offered electronically, the building closure, and the closures of most of our partner institutions across the globe, has disrupted access to physical resources such as books and media, as well as the ability to scan physical items only available in print (such as chapters from older books and articles from older volumes of journals). Fortunately, the foundation of Resource Sharing is cooperative and symbiotic by nature, and the community has responded quickly and collaboratively.

Institutions across the country are halting fees associated with interlibrary loan (ILL) requests, and informal requests are being filled more efficiently via listservs. Service providers such as OCLC and Atlas Systems (WorldCat/WorldShare and ILLiad, respectively) have worked around the clock to implement new procedures to adjust due dates, adapt expectations, and simplify workflows for library staff members and patrons newly working from home. RapidILL quickly established a COVID-19 lending pod of willing member institutions; Northeastern is one of 174 participating libraries who are providing article and chapter requests to over 150 non-Rapid institutions across the world, free-of-charge. And perhaps the most promising development is the long-due approach to lending ebooks via interlibrary loan.

Like the music, film, and television industries, book publishers and providers have been slow to the idea sharing ebooks. Public libraries have had success with ebook lending using platforms like Overdrive and Hoopla, while academic libraries buy access directly from vendors such as Ebsco and ProQuest.

The main hurdles in ebook lending via ILL, however, come down to licensing and platform capability: libraries’ licensing for ebook access are typically limited to institutional affiliates and not licensed to share outside the institution. And one of ILL’s most-used management softwares, ILLiad, was not designed to handle either large file sizes, or DRM-protected content. While libraries are fierce advocates for freely sharing licensed (and purchased!) content, the owners of said content have generally offered a collective shrug or cited the potential of lost revenue.

There is no time like the present. Prior to and in response to COVID-19, both the Internet Archive and HathiTrust have been proponents of both Controlled Digital Lending and Fair Use copyright laws in the sharing of full ebooks, and consortia and institutions across the world are continuing to negotiate ILL permissions into their licensing. Through the impressive negotiating of Virginia’s Viva Consortium and OCLC’s compilation of a pilot group of lending institutions who are able to loan ebooks, however limited or specific their offerings, the Northeastern University Library has already had success borrowing full ebooks in ILL. While limited to specific institutions, through specific licensing agreements, and even down to specific books, the tide is changing as the sharing of ebooks through interlibrary loan becomes a reality.

The Resource Sharing department encourages our patrons to continue to submit any desired requests, and we will try our hardest to acquire and fulfill them. Please keep the following in mind:

  • Until the library reopens, physical loans are still prohibited. Due dates for existing ILL loans have been extended and accrued fines will be cleared. Please hold on to them until further notice.
  • Full book requests are possible, but they must exist as ebooks; this may limit access to older or rarer texts. We cannot guarantee fulfillment (and at this point, chances are low) but are willing to try and are hoping the possibilities will continue to expand.
  • We ask that you please consider the ethical implications of requesting articles and book chapters that are only available in print, and so require on-site scanning by our lending partners. We are willing to try, but appreciate your patience and willingness to wait when possible.
  • The physical processing of items (both loans and returns) will be following the guidelines currently being developed by the Institute of Museum and Library Services (IMLS).

For more information about accessing resources during the COVID-19 pandemic, visit our resilience page.

Please feel free to contact us at ill@northeastern.edu and stay safe and healthy!

Beyond the Reading Room: Access the Northeastern University Archives and Special Collections Online

It’s easy to think of an archives as being bound to one space: a reading room. However the organizational, descriptive, and educational work of the archivists at the Northeastern University Archives and Special Collections goes well beyond the reading room. There are many resources available so that your archival goals can be met no matter where you are.

Even though we cannot take you through a physical tour of the Archives, we have a series of webinars that introduce you to the Archives and how to work with us, highlight our Asian American and African American digital collections, and teach you how to navigate a finding aid. Find our recorded webinars here and watch the library calendar for more webinars coming this summer!

Experiential learning with the Archives and Special Collections doesn’t stop when you can’t visit the reading room. Instead it shifts to engaged digital pedagogy with our over 64,000 digitized archival records. We are able to hold remote class sessions introducing you to Latinx history in Boston, using archival visual resources, telling stories informed by archival material, and more. Learn how to schedule a class session or workshop and view some of our class examples on our newly published Teaching with Archives Program page.

Want to learn more about our variety of digitized collections? Visit some of our CERES exhibit portals where you can view online exhibits and browse collections’ records in context. Find our collection sites with exhibits and contextual resources below: 

Have a question about Boston history or using Archives? Our reference services are still open and available by contacting archives@northeastern.edu or filling out this form to contact us here.

We look forward to working with you beyond the reading room to continue activating the history of Greater Boston and Northeastern through the use of our records. 

 

Access to Kanopy limited during summer

Beginning in May, Northeastern University Library will be reducing full access to Kanopy videos. From April 27 through August 24, Kanopy will be a mediated library service and access will be limited to instructional use and research support for faculty and students. Films that are already triggered (licensed because of usage for one year) will appear on the site and in Scholar OneSearch, but other films will have to be requested. 

If you have films you know you will use in teaching and research this summer from the Kanopy collection, please notify Erin Beach (e.beach@northeastern.edu) or Amy Lewontin (a.lewontin@northeastern.edu) and we will ensure that the films are activated in ample time for the summer sessions.  You can also use the request form on the Kanopy site after April 27, and if you identify that the film is for class use, we will expedite the activation.  Please note that this can take a day or two so be sure to build in adequate lead-time. 

If you live in the Boston area and wish to use Kanopy outside of academic use, the Boston Public Library offers Kanopy for free, and one can watch four films a month, once you obtain an e-card. More information is available here.

Thanks for your understanding of this necessary cost-saving effort and please let us know if you have any questions.

Important Temporary Access to Digitized Versions of the Library’s Print Collections Available

The Northeastern University Library is a member of the HathiTrust Digital Library, a major international repository for the digital preservation of digitized versions of print library materials. Normally, there is no access to content which is still under copyright. During the current crisis, as many libraries have closed, HathiTrust took an important step and temporarily opened up copyrighted material in their digital library to member institutions with copies of those items in their physical collections. This means that any books available through HathiTrust which are also in Northeastern’s collections will be available to you while the library is closed. HathiTrust’s online collection contains approximately half of the Northeastern Library’s book collections.

We are working to add this temporary access to Scholar OneSearch. In the meantime, to take advantage of this resource:

  • Visit ​hathitrust.org​ and click the yellow “LOG IN” button.
  • Select “Northeastern University” and log in using your NU credentials.
  • Use the site to locate the item you wish to view.
  • Click on the Temporary Access link at the bottom of the record, if present, to Check Out the item through the Emergency Temporary Access Service.
  • You will have 60 minutes of access to the book during any session. If you remain active in the book at the end of the session, access time will automatically be extended, unless someone else has requested to read the book.
  • You will not be able to download the whole book, although you can download individual pages. You are mainly able to read it online in an active session while using HathiTrust. This is to protect the author’s rights.
  • You will be able to search within the full text of the book.

If you have questions about using this temporary service, please contact help@northeastern.libanswers.com.

These aren’t the books you’re looking for: Inventory project highlights misplaced materials

Have you ever gone looking for a book in the stacks and not been able to find it even though you know you’re looking in the right place? Yeah, us too. And we agree, it’s very annoying. When materials aren’t where we expect them to be, it can, at best, cause frustration for our users, and at worst, delay access to materials they need for important research projects. In any library, keeping materials organized and easily able to be located is an essential job, and its one that we in the IDEAS (Information Delivery and Access Services) department take very seriously. This year, we’ve expanded our usual stacks maintenance plan to include the first item-by-item stacks inventory in recent memory.

By scanning each item in the collection one at a time, we’re able to quickly assess whether an item has been misplaced or misshelved, whether its online record doesn’t match the physical book, or whether there’s a larger problem such as the item not being in the catalog at all. How might such problems arise, you may be wondering? Well, there’s a few different things that may have happened, but the most common scenario is that someone went looking for a book and couldn’t find it. After it was missing for long enough, that book was eventually marked missing and then withdrawn, so no one else expects to find it in the stacks – at least not until we’re able to acquire a replacement. Sometimes these books are genuinely missing, but most often they’ve been shelved far from where we expect them to be, perhaps because a patron or library shelver didn’t know where they belonged or because the spine label for some reason didn’t match the online catalog. By doing an inventory, we’ve been able to quickly find problem items and fix the issue. 

To begin this project, we first asked Greg McClellan in Library Technology Services to build an API based on code developed at Georgetown. (Many thanks to Access Services librarian Nicole Thomas for attending their session at the ELUNA conference last year and bringing the idea back to us!) The inventory tool allows you to scan barcodes one at a time and alerts you when it finds certain pre-coded errors in Alma, our integrated library system – typically an invalid location, suppressed bib, or item not found. Students have been working in shifts in pre-assigned sections, taking spare Surfaces and barcode scanners up to the stacks.

This is an example of a book we found on the shelves in the Oversize section that had been withdrawn. Note the title is highlighted green so students know to pull it and route it to IDEAS for correction.

The API also allows you to manually flag for errors to the physical item, such as an incorrect spine label or item in need of mending and even tells you when books have been shelved out of order by comparing each item’s call number to the previous scan. At the end of a scanning session, students can export their data to Google sheets, so we’ve been able to maintain a complete record of which materials have already been scanned.  

As of the building closure in March, a team of nine student workers have scanned 85,000 items in our collection, alerting us to hundreds of problem items. IDEAS has been able to address many of these problems ourselves, but the majority have gone to our metadata department, RADS, for correction. Toby, Karen, and Cheryl have done a phenomenal job keeping up with all the materials ending up on their desks, enabling us to get materials back on the shelves and in students’ hands that much faster.

Our initial goal was to have the project completed by June. Of course, with the building closure, this will have to be adjusted, but we’re excited to get back at it as soon as we can!