Today we launch our 2010 library quality survey, LibQual!
Continuing until April 9, you have the perfect opportunity to share with us your thoughts on the Library by taking the LibQUAL+® survey.
Help us to make the library a better place, physically and online, by taking 5-10 minutes to complete the LibQual survey here.
We do this survey every 3 years, and every time it helps us find out how to make our services better for you. There is a lot of information about how the survey works on our LibQual FAQ.
This year we also offer great prizes: An Amazon Kindle E-book reader, four $100 gift certificates to the NU Bookstore, and thirty-five $10 gift cards to Dunkin Donuts!
Year-round, we listen to your comments and suggestions and try to act on them. A high rate of participation in the LibQUAL+® survey will help us be sure that we are focusing on the concerns and suggestions of a truly representative sample of our graduate and undergraduate students, faculty, and staff users.
The Library listened to your comments after the 2004 and 2007 survey results and made these specific improvements: extended Library hours; added more tables on the first floor and more attractive study areas like the Hub; simplified and improved the Library website; and subscribed to the Web of Science database. Shortly, we will be adding a substantial number of electrical outlets for laptop users.
For more information, please contact Elizabeth Habich at e.habich@neu.edu, 617-373-4924.
The current library is a pretty comfortable place for study and reading. While there is no much need of improvement, I want to add some as follows:
1) Could we subscribe to more economic journals in paper version, such as The Economist?
2) If a book is checked out, and someone recalls it, could we practice a due date shorter than the general 3 months, say one month since the recall? I think this way could be more efficient in the use of resources.
Linda (Zhiheng) Pan
Hi Linda,
Thanks for taking the time to comment. We really appreciate hearing your feedback. With regard to your second question, when you place a hold on an item in NUCAT, you aren’t actually placing a recall on the item. You’re just signing up to be next in the queue for the item once it’s returned. To place a recall on an item, you need to contact the circulation desk and have a staff person do it for you. But that doesn’t guarantee the patron will return the book in time – it just means they’re fined heavily if they don’t. The best solution is to request another copy via NExpress, WorldCat, or ILLiad. Contact our Resource Sharing office for more information on any of these options: ill@neu.edu or 617-373-8276. We look forward to hearing from you!
Brian Greene
Head, Resource Sharing
Assistant Head Librarian, Acccess Services
Liaison, Philosophy & Religion
Northeastern University Libraries
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